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Live Tracker related
Q. I know my friend is running but I can't see them in the Racer list.
A. There could be a number of reasons for this:-
  • The Racer listing has not yet been loaded.
  • The final Racer listing is not yet loaded and your friend may be a late entrant.
  • Your friend is a very late entrant or has withdrawn.
  • Q. All I see is the Tour Guide.
    A. Prior to the actual start RaceMyRace will show the Map in Tour mode - with the Tour Guide. By selecting the Live Tracking option you will then see your selected racers at the Start Line.
    When the race starts the race clock will start ticking and your racers begin to move (once they have crossed the start).
    If you haven't yet selected any racers to follow then use the Add Racer option select your racer(s) from the Racer Listing.
    Q. Do I need to refresh to page to get the latest data.
    A. No. The data is refreshed in the background so once the web-app is loaded it will keep itself updated.
    Q. The race has started but my racer is still shown at the start line.
    A. There could be a number of reasons for this:-
  • Your racer hasn't yet started. While the gun may have fired it takes time for the whole field the cross the start-line and RaceMyRace uses the racers actual start time and not that of the gun.
  • Your racers timing chip has a problem and didn't trigger as they crossed the start. This is rare but can happen. If we subsequently receive a split timing for them we will then set them as started at the gun time.
  • Q. My racer withdrew after the start but they are still shown moving on the course?.
    A. We project a racers current location based on their last known pace. We do not know of withdrawals until the official post race results are collated by the event timers. (Racers who withdraw for any reason - medical or otherwise - will, if they have started, be shown as racing. RaceMyRace are not responsible for anything that may result from this)
    Q. How accurate is Live Tracking.
    A. As accurate as it can be. We take direct feeds from the official timing pads around the course. This data is processed immediately. We then project the position of each racer based on their last known pace. (Before an actual pace is known we project based on a racer's estimated time, if available, or a system default)
    Q. Do you use GPS to place racers on the course.
    A. No - not at this time. RaceMyRace uses the official timing pads the record racers' times and then projects them onto the course.
    General
    Q. Is RaceMyRace free?
    A. RaceMyRace is free.
    Q. Do I need to download a mobile application to use it on my mobile?
    A. No. RaceMyRace is a web-app so if your mobile has a browser you should be able to use it. iPhones, iPads & Android devices should all be ok.
    Q. I can't connect on my mobile?
    A. The web-app needs an internet connection - can you connect to other internet sites? For non-wifi users cell congestion, especially at large events, could be an issue.


    Still having problems?


    Privacy Policy
    I. General
    RaceMyRace respects the privacy of every individual who visits our site. This Privacy Policy outlines the information RaceMyRace will collect and how we will use that information. This Policy will also instruct you on what to do if you do not want your personal information collected or shared when you visit RaceMyRace’s site.
    II. Personally Identifiable Information
    RaceMyRace will not collect any personally identifiable information about you (that is, your name, address, telephone number, or e-mail address) unless you provide it to us voluntarily. We restrict access to personal information to RaceMyRace employees, contractors and agents who need to know that information in order to operate, develop or improve our services. We will use reasonable efforts to not provide this information to any other third parties.

    If you do not want your personally identifiable information collected, please do not submit it to us. If you have already submitted this information and would like for us to remove it from our records, please contact us at the Web site listed at the bottom of this Policy. We will use reasonable efforts to delete your information from our existing files. When you do provide us with personally identifiable information, we may use that information in the following ways, unless stated otherwise: We may store and process that information to better understand your needs and how we can improve our services; and we may use that information to contact you. For certain services, RaceMyRace requests your select personal financial information that we maintain in encrypted form on secure servers. Said information is not accessible to any third party except those specified by you.
    III. Children
    RaceMyRace has no intention of collecting any personally identifiable information (that is, name, address, telephone number, or e-mail address) from individuals under 14 years of age. Where appropriate, RaceMyRace will specifically instruct children not to submit such information on our site. If a child has provided us with personally identifiable information, a parent or guardian of that child should contact us at the e-mail address or phone number listed at the bottom of this Policy if they would like this information deleted from our records. We will use reasonable efforts to delete the child’s information from our existing files.
    IV. Non–Personally Identifiable Information Collected Automatically
    In some cases, we may collect information about you that is not personally identifiable. Examples of this type of information include the type of Internet browser you are using, the type of computer operating system you are using, and the domain name of the site from which you linked to our site.
    V. Information We May Place Automatically on Your Computer’s Hard Drive
    When you view our site, we may store some information on your computer. This information will be in the form of a “cookie” or similar file and will help us in many ways. For example, cookies allow us to tailor a site or advertisement to better match your interests and preferences. With most Internet browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. Please refer to your browser instructions or help screen to learn more about these functions.
    VI. Whom to Contact
    If you have submitted personally identifiable information through RaceMyRace’s site and would like that information deleted from our records, please select this Delete Personal Information link and provide us with the requested information. We will use reasonable efforts to delete this information from our existing files. Further questions? Contact us at our e-mail address, info@racemyrace.com.
    VII. Links to Other Sites
    RaceMyRace’s site contains advertisements and links to third-party Web sites. The advertisements and linked sites are not under the control of RaceMyRace, and RaceMyRace is not responsible for the contents of any said advertisement, linked site or any link contained in a linked site. The inclusion of an advertisement or a link does not imply endorsement of the advertisement or linked site by RaceMyRace.
    VIII. Changes to Policy
    Please note that this Policy may change at any time without prior notices. Any revised version(s) of this Policy will be promptly posted on RaceMyRace’s site. An individual’s continued use of RaceMyRace’s site constitutes their agreement to this Policy and any future revisions.
    TERMS OF USE
    Personal Use of RaceMyRace’s Site
    Access to and use of this site are subject to the following terms and conditions and all applicable laws. You may browse this site for personal entertainment and information. However, please do not distribute, modify, transmit, or revise the contents of this site without RaceMyRace’s written permission.

    Each document copied, downloaded, and printed from this site must contain the following copyright notice and permission notice: “Copyright © 2014 RaceMyRace LLC. All rights reserved. Protected by the copyright laws of the United States of America.”

    Copyright, trademark, and other proprietary notices must not be removed.
    No Commercial Use of RaceMyRace’s Site
    You may not reproduce, copy, or redistribute for commercial purposes any of the materials or design elements on the site. Commercial use of any of the material on RaceMyRace’s site is strictly prohibited without the express written consent of RaceMyRace.
    Warranties and Limitation of Liability
    RaceMyRace makes no warranties or representations about the accuracy or completeness of this site content or of the content of any site or sites linked to this site. Neither RaceMyRace nor any of its affiliates shall be liable for any direct, incidental, consequential, indirect, or punitive damages arising out of access to or use of any content of this site or the content of any site or sites linked to this site.
    Live Tracking and Results (when available)
  • The Live Tracker function (when available) uses data directly streamed from the timing company collecting data for the race.
  • All times are unofficial and are replaced by the Official Results when they become available.
  • Prior to a Racer recording a real split-time pace and location are projected using either a Member's Target Time, as entered in their Quick Profile on registration, or using a default pace.
  • Once a real split-time has been recorded pace and location are projected using the last real split-time available.
  • All stats (if available) are based on Gun Time.
  • RaceMyRace can not be held responsible for the failure of, or inaccuracies within, the data streams.
  • Licensed Logo Use Only
    All names, logos, and marks appearing in this site, except as otherwise noted, are trademarks owned or used under license by RaceMyRace LLC. The use or misuse of these trademarks or any other content on this site, except as provided in these terms and conditions or in the site content, is strictly prohibited.